Privacy Policy
Great Raven Renovations Ltd. (“GRR,” “we,” “our,” or “us”) is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection Act (BC PIPA), SBC 2003, c. 63, and the Personal Information Protection and Electronic Documents Act (PIPEDA), SC 2000, c. 5.
By submitting a consultation request, contacting us by phone or email, or otherwise providing personal information to GRR, you consent to the collection, use, and disclosure of that information as described in this policy.
1. Who We Are
Great Raven Renovations Ltd. is a licensed renovation and roofing contractor incorporated in British Columbia, Canada. We are a subsidiary of Great Raven Group Inc. Our principal place of business is Salt Spring Island, BC.
Privacy contact: information@greatraven.ca
2. What Personal Information We Collect
We collect personal information only to the extent necessary for the purposes described in this policy. This may include:
- Name and contact information (email address, phone number)
- Property address or project location
- Project type, scope, and timeline information provided through our consultation form or direct communications
- Communications records (emails, messages, call notes)
- Payment and invoicing information where a project proceeds
- Basic website interaction data (see Section 6)
We do not collect sensitive personal information such as financial account numbers, health information, or government identification numbers unless explicitly required for a specific project purpose and with your express consent.
3. Why We Collect It — Purposes
Personal information is collected for the following purposes:
- To respond to consultation requests and communications
- To assess project scope, prepare estimates, and deliver renovation or roofing services
- To manage project files, contracts, invoices, and payment records
- To fulfill legal and regulatory obligations
- To communicate about project status, scheduling, and change orders
- To improve our services and address complaints
We will not use your personal information for purposes other than those identified above without your consent, or as permitted or required by law.
4. Legal Basis and Consent
Under BC PIPA, we collect and use personal information with your knowledge and consent, which may be express (e.g., submitting a form) or implied (e.g., providing contact details as part of a service inquiry). You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide services to you.
5. Who We Share It With
We do not sell, rent, or trade personal information. We may share personal information only in the following circumstances:
- Service providers: Subcontractors, suppliers, or trade partners involved in delivering your project, to the extent necessary for project execution
- Parent company: Great Raven Group Inc., for internal administrative and governance purposes only
- Legal and regulatory: Where required by law, court order, or regulatory authority
- Business transfers: In the event of a merger, acquisition, or sale of assets, where permitted by law
Any third parties to whom we disclose personal information are required to protect that information in a manner consistent with this policy.
6. Website and Digital Data
Our website (greatraven.ca) is hosted on Vercel and served through Cloudflare. These infrastructure providers may collect basic technical data such as IP addresses and request logs as part of normal network operations. This data is governed by their respective privacy policies.
We use Google Analytics to understand aggregate website usage patterns. This may involve the collection of anonymized data through cookies. We do not use this data to identify individual visitors. You may opt out of Google Analytics data collection by using the Google Analytics Opt-out Browser Add-on.
Our consultation form transmits information you provide directly to us. We do not use third-party marketing pixels or behavioral tracking tools on this website.
7. How We Protect Your Information
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These include:
- HTTPS encryption for all web traffic
- Access controls limiting personal information to personnel with a business need
- Secure storage of project files and communications
No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
8. How Long We Keep It
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Project records are typically retained for a minimum of seven (7) years to comply with tax, warranty, and contract obligations. Consultation inquiries that do not proceed to a project are retained for up to two (2) years.
9. Your Rights
Under BC PIPA and PIPEDA, you have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to collection or use (subject to legal limitations)
- File a complaint with the Office of the Information and Privacy Commissioner for BC (OIPC BC) if you believe your privacy rights have been violated
To exercise any of these rights, contact us at information@greatraven.ca. We will respond within 30 calendar days.
10. Children's Privacy
Our services are not directed at individuals under the age of 19. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. Continued use of our services or website following notice of changes constitutes acceptance of the updated policy.
12. Contact
Questions, access requests, or complaints regarding this policy should be directed to:
Great Raven Renovations Ltd.
Salt Spring Island, BC, Canada
information@greatraven.ca
1-778-700-5844
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for BC at www.oipc.bc.ca.