Terms & Conditions
These Terms and Conditions (“Terms”) govern your use of the Great Raven Renovations Ltd. website at greatraven.ca (“Website”) and your engagement with Great Raven Renovations Ltd. (“GRR,” “we,” “our,” or “us”) for renovation and roofing services. By accessing the Website or submitting a consultation request, you agree to these Terms.
1. Website Use
1.1 Permitted Use
You may use this Website for lawful purposes only. You agree not to use it in any way that breaches applicable law, infringes on any third party's rights, or interferes with the operation of the Website.
1.2 Accuracy of Information
The content on this Website is provided for general informational purposes. While we make reasonable efforts to keep information current and accurate, GRR makes no warranties or representations about the completeness, accuracy, or fitness for any particular purpose of any content on this Website. Pricing, scope, and availability are subject to confirmation through a written estimate.
1.3 Intellectual Property
All content on this Website — including text, images, logos, graphics, and design — is the property of Great Raven Renovations Ltd. or its licensors and is protected by Canadian copyright law. You may not reproduce, distribute, or use any content without our express written permission.
1.4 Third-Party Links
This Website may contain links to third-party websites (including Muninn at muninn.ca). These links are provided for convenience only. GRR has no control over third-party content and accepts no responsibility for it.
2. Consultation Requests and Information Submissions
2.1 No Binding Commitment
Submitting a consultation request through this Website does not create a binding contract between you and GRR. A contract for services is only formed upon execution of a written agreement signed by both parties.
2.2 Information Accuracy
You agree to provide accurate and complete information when using our consultation form or contacting us. GRR relies on the information you provide to assess project scope and prepare estimates. Inaccurate information may affect pricing, scope, and project execution.
2.3 Response Time
We endeavour to respond to consultation requests within two (2) business days. Response times may vary depending on project volume and service area. Submission of a request does not guarantee a response or the availability of GRR services for your project.
3. Estimates and Project Agreements
3.1 Estimates Are Not Contracts
Written estimates provided by GRR are not binding contracts. All project work is governed by a separate written project agreement. The project agreement controls in the event of any conflict with an estimate, invoice, website content, or verbal discussion.
3.2 Hidden Conditions
Estimates are prepared based on visible conditions at time of assessment. Hidden conditions discovered during work are always extra unless expressly identified and included in writing. GRR will document and communicate hidden conditions before proceeding with additional work.
3.3 Onsite Consultations
Initial consultations may be conducted remotely or onsite. Onsite consultations required for complex or detailed estimate preparation may be subject to a consultation fee, which will be communicated in advance.
4. Payment Terms
Payment terms are set out in the applicable project agreement. Default payment structure is 30% deposit / 35% mid-project / 25% substantial completion / 10% final. Payment is due upon receipt. Late payment may result in work suspension and interest charges as specified in the project agreement.
5. Workmanship Warranty
GRR provides workmanship warranties as follows, where applicable and as specified in the project agreement:
- Roofing: 10-year workmanship warranty
- Renovation work: 2-year standard workmanship warranty; 5-year optional upgrade available
Warranties apply to workmanship only and do not cover normal wear, homeowner modifications, misuse, damage caused by third parties, or events beyond GRR's control. Manufacturer product warranties are separate and governed by the applicable manufacturer's terms.
6. Limitation of Liability
To the maximum extent permitted by applicable law, GRR's liability arising from use of this Website or from any service engagement is limited to direct damages actually suffered and proven. GRR is not liable for indirect, consequential, incidental, or punitive damages of any kind. Nothing in these Terms limits liability for death, personal injury, or fraud caused by GRR's negligence.
7. Privacy
Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes arising from these Terms or your use of this Website shall be subject to the exclusive jurisdiction of the courts of British Columbia.
9. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on this page with a revised effective date. Continued use of the Website following notice of changes constitutes acceptance of the updated Terms.
10. Contact
Questions regarding these Terms should be directed to:
Great Raven Renovations Ltd.
Salt Spring Island, BC, Canada
information@greatraven.ca
1-778-700-5844